Tunbridge Wells & District Citizens Advice Bureau

Tunbridge Wells & District Citizens Advice Bureau

Charity information

Tunbridge Wells & District Citizens Advice Bureau

We provide advice and support to local people on a range of issues including debt, benefits, housing and homelessness, family relationships, employment and mental health, empowering them to act on the challenges affecting their lives and helping to reduce their and their families’ anxiety and turn their lives around. Our service is free, non-judgmental and available to everyone, but the vast majority of the people we help are the most vulnerable and disadvantaged in our community.

Founded 1939

  • Mission statement

    CATWD has been delivering free, impartial advice to the most vulnerable and marginalised in our community for nearly 80 years. Our mission is to empower people to find a way through their problems – including debt, benefits, housing and homelessness, family relationships, employment issues and poor mental health (or, increasingly, a combination of these) - and to ensure that no one in our borough suffers because of a lack of knowledge of their rights and responsibilities or an inability to express their needs.
    We have a small staff of 5 fte, which is supported by a brilliant team of around 90 volunteers who commit to working one day per week. All our volunteers undertake an extensive training and mentoring programme in order to meet national Citizens Advice standards for supporting people with expert, up-to-date advice.
    The Citizens Advice model enables all 300+ centres across the UK to contribute to a national “big picture” of the challenges people are facing now, enabling the national charity to identify social policy which is ineffective or unfair and to lobby government for change. We’re proud to contribute to this work, and to use our own data to raise issues locally with our borough council.
    Our work makes an enormous difference to people when they need it most.
    In 2016/17, we helped over 5,400 people (around 1 in 20 in our borough) through over 18,000 contacts.

  • Aims

    Tunbridge Wells & District Citizens Advice Bureau aims to:

    • To provide the advice people need for the problems they face
    • To improve the policies and practices that affect local people's lives.
  • Overview

    Established: September 1939

    Registered Charity Number: 1098603

    Board members: 10

    Full time staff: 2

    Part time staff: 6

    Volunteers: 80

    Phone number: 01892 553195

    Address: 5th Floor, Vale House, Clarence Road, Tunbridge Wells, Kent TN1 1HE

    View charity accounts on the Charity Commission website